For the previous 90 years in business, Corrigan has won hundreds of awards through the decades. But, each time we hear “Corrigan Moving!” announced as the winner of an additional accolade, the similar rush of pride and exhilaration rolls through our veins. We are thrilled to announce that our branches left the Unigroup Learning Conference with more hardware this year! In all, Corrigan locations and individual team members received eight awards:
- United Presidents Club honor- Farmington Hills, MI location
- Centers Network Performance accolade – Cleveland, OH branch
- Heart of Quality- Cassandra McCann, Grand Rapids, MI office
- Customer Excellence- Buffalo, NY location
- Customer Excellence- Ann Arbor, MI branch
- Customer Excellence- Farmington Hills, MI branch
- Masters Club Inner Circle-Logistics/Special Products-Myron Luikart
- Masters Club Inner Circle-At Large- Myron Luikart
- Million Dollar Club- Brandon Becker, Ann Arbor, MI branch
- Million Dollar Club- Tim Carney, Cleveland, OH office
- Million Dollar Club- Rob Galardi, Rochester, NY branch
- Million Dollar Club- Craig James, Auburn Hills, MI office
- Million Dollar Club- Mike Sparks, Buffalo, NY location
“We are pleased to see the hard work and dedication of our organization acknowledged,” said David Corrigan, President of Corrigan Moving. “We see everything our offices and team members do everyday to make our company succeed; it’s wonderful to see that hard work celebrated. We have the most special group of professionals at Corrigan, seeing that showcased at this awards presentation makes me very proud.”
The annual Unigroup Learning Conference reverted to an in-person affair this year. Hosted nearby the Unigroup base office in St. Louis, MO, the conference is attended by several affiliates from varying United and Mayflower agencies throughout the country. After 3 days of events comprised of programs and forums, the conference always ends with an award ceremony.
“I cannot remember the last conference we didn’t receive an honor of some type,” said Kirk Hensler, Vice President of Operations. “That displays to the level of consistent quality of our drivers, relocation experts and office team members. It’s great to never go home unacknowledged.”
Though many of Corrigan’s branches received top recognition, a few of Corrigan’s specific employees carried home honors in their specific departments. For the second year in a row, Cassandra McCann from the Grand Rapids, MI office earned the Heart of Quality honor. This accolade is presented only to the highest category of relocation coordinators in the Unigroup system. To be qualified to earn this accolade, move coordinators need to have impeccable customer evaluation scores and complete continuing yearly training.
“We have had several relocation coordinators achieve this accolade, and we are so proud of Cassandra for winning two years in a row. She goes above and beyond for her customers. They see how much she handles, we recognize it, and now she has another prize to incorporate in to her collection,” said David Corrigan.
Myron Luikart works in Corrigan’s specialty Logistics branch, working mainly on large scale projects. “Earning 2 Masters Club Inner Circle awards in the same year is not easy to manage, however he achieved it. If anybody needs to uncover a way to a problem solved, it’s Myron. He delivers remarkable expertise to our business and his clients. He services some of our largest-scale jobs and conducts them all with incredible attention to detail. He’s truly valuable for us, we’re pleased he received some acknowledgement today,” said Kirk Hensler.
As well as to Luikart’s accomplishments, many members of Corrigan’s sales category were admitted into United’s elite Million Dollar Club for their incredible sales performance. These professionals demonstrate an outstanding dedication to excellence in yearly booked linehaul profit. Acknowledged were, Brandon Becker, Ann Arbor, MI office, Tim Carney, Cleveland, OH branch, Rob Galardi, Rochester, NY branch, Craig James, Auburn Hills, MI branch and Mike Sparks, Buffalo, NY office. “Every one of these gentlemen have gone beyond and away in sales and truly demonstrated a dedication to serving our clients,” stated David Corrigan. “We are grateful to have each of these guys on our team.”
Three Corrigan offices received the Customer Excellence award, a notable honor showcasing the dedication to customer satisfaction. When their move is completed, customers are asked to rate several portions of their move. This includes the first estimate process, their relocation coordinator, packing, loading and delivery stages. Each location correlates to a different size category, dependent on how many moves they service each year. To be eligible to win, each branch must have the best feedback score in their size category, in addition to meeting or exceeding the standards set for claims (volume of damage reported during a relocation), safety and certified labor.
“This isn’t a simple honor to earn. Standards are incredibly high, and you must be almost perfect in every category. To have 3 branches win for their particular size categories once again highlights the pride we take in delivering top quality to our clients,” said David Corrigan.
Ultimately, the Cleveland office was acknowledged with the Centers Network Performance accolade. This honor is related to the Snap Move Container Program, where a customer employs our crews to load, transport and deliver their goods inside wooden vaults. This selection can accelerate service for small jobs, compared to standard in-van moving options. The vaults are sent to the nearest United agent to where the client is moving, who then aids with delivering the goods inside of those containers.
“The Centers Network Performance award is just awarded to 2 agents. One winner is for branches that handle 0 to 200 containers, and the second winner is for over 200 containers,” said Kirk Hensler. “Corrigan Cleveland received the Centers Network Performance award for 0-200 containers. They were best among 94 agents. Criteria that are measured are claims, timeliness in getting the vaults prepped for pick up, efficiency in delivering inbound vaults, and customer satisfaction.”
“It was fantastic to return to in person this year,” said David Corrigan, recapping the conference. “It’s been a tough few years managing the pandemic and now labor shortages. Spending time with our fellow agents and talking about how they’re managing challenges provides us new ideas to take back. Several of these agencies are working through the same difficulties we are and it’s a great opportunity to learn from one another, assist each other and continue to support beneficial connections with our agents. We lean on them to assist our customers in states we don’t have a Corrigan office. They know they can always lean on Corrigan to provide top tier service for each of their customers, as well. In all, this was a tremendously successful conference and I couldn’t be prouder of how Corrigan Moving was portrayed and awarded.”